Refund policy

1. About Us

www.playboxstore.co.uk is operated by PBS AI Ltd, a company registered in the United Kingdom under company number [16241293], with a registered address at 128 City Road, London, United Kingdom, EC1V 2NX

2. Use of Website

  • You must be at least 18 years old to use our Website or place an order.

  • You agree not to use the Website for any unlawful purpose or in any way that could damage or disrupt our services.

  • We reserve the right to restrict access to certain features or areas of the Website at our discretion.

3. Account Registration

  • You may need to create an account to access certain features.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree to provide accurate and current information during registration.

4. Products and Orders

  • All products are subject to availability.

  • Prices are displayed in GBP and include VAT (if applicable) unless otherwise stated.

  • We reserve the right to modify prices, descriptions, and availability at any time without notice.

  • Your order constitutes an offer to us; a contract is formed only when you receive a confirmation email.

5. Payments

  • Payments can be made using the methods provided at checkout.

  • All transactions are processed securely.

  • We reserve the right to cancel any transaction suspected of fraud or unauthorised activity.

6. Shipping and Delivery

  • Delivery times and costs are provided at checkout and may vary based on location and shipping method.

  • We aim to deliver items within the estimated timeframe, but delays may occur due to external factors.

7. Returns and Refunds

  • You have the right to return goods within 14 days of receipt, subject to our Returns Policy.

  • Returned items must be unused, in original packaging, and with proof of purchase.

  • Refunds will be issued to the original payment method within 7–14 business days after we receive the returned item.

8. Intellectual Property

  • All content on this Website, including text, images, logos, and trademarks, is the property of PlayBox Store Ltd or its licensors.

  • You may not reproduce, distribute, or exploit any content without our prior written permission.

9. Limitation of Liability

  • We do our best to ensure the accuracy of information on our Website but do not guarantee it.

  • We shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or any purchased products.

10. Privacy

Your personal data is collected and processed in accordance with our Privacy Policy.

11. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of England and Wales.